FREQUENTLY ASKED QUESTIONS

Who is eligible to receive the President's Education Awards?

Elementary, middle and high school students are eligible to be considered for one of the following President's Education Awards:

• The President's Award for Educational Excellence - recognizes a student's academic success in the classroom.
• The President's Award for Educational Achievement  - recognizes students who show outstanding educational growth, improvement, commitment to or intellectual development in their academic subjects - but do not meet the criteria for the President's Award for Educational Excellence.

  This Achievement award should not be compared to the President's Award for Educational Excellence or be seen as a second tier award; it recognizes a very different type of academic achievement.  It is meant to encourage and reward students who work hard and give their best effort in school, often in the face of special obstacles to learning.

Who can order President's Education Awards Program Products?

ONLY school principals, teachers and other school personnel may order PEAP products.

What are the selection criteria for the President's Education Awards?

Department of Education Criteria

Who is eligible to receive the American Citizenship Awards?

The American Citizenship Award may be presented to any student in elementary, middle, or high school.

Who can order American Citizenship Awards?

ONLY school principals, teachers and other school personnel may order ACA pins.

What are the selection criteria for the American Citizenship Awards?

There are no "official" criteria for the American Citizenship Award.  Principals may bestow the award at their discretion on students who:

• Participate in school and/or community service.
• Show a positive attitude toward classmates, school, and community.
• Display an understanding and appreciation of civic responsibility.
• Possess strength of character and the courage to do what is right.
• Promote citizenship with their school or community through other activities.

How can I place an order?

• ONLINE - For the fastest and most cost effective service place your order online.  Ordering online allows us to send you an e-mail order confirmation and a shipping confirmation with tracking information after your order ships. 

• E-mail or mail - You may complete a PEAP-ACA order form and:
  • e-mail it to PEAP@stoneroosterinc.com, or
  • Mail it to PEAP-ACA Orders, P.O. Box 1020, Sewickley, PA  15143-1020. 
• Phone - You may also call the PEAP-ACA Customer Service Center at 877-897-4784 for ordering assistance. 

When will my order arrive?

Considering the volume of orders received, allow 10-12 business days for delivery from the date the order was placed. For orders placed via phone, mail or e-mail, allow up to 20 business days after we receive your order for it to arrive at your address.

How can I pay for my order?

• Credit Card - We strongly encourage you to pay by credit card.  We accept American Express, MasterCard, VISA, and Discover.
• Check - Orders paid by check must be mailed with a completed PEAP-ACA order form and the check made payable to PEAP.  Mail the information to PEAP-ACA Orders, P.O. Box 1020, Sewickley, PA  15143-1020.
• Purchase Order ($10 additional processing fee included)- Purchase Orders are accepted for orders $100 or more only.  We strongly encourage you to place your qualifying PO order online.  DO NOT mail your PO to us if you place your order online; to avoid duplication.
• You may also fax or mail your PO to us along with a completed order form.  Fax the forms to 412-741-0609 or mail them to PEAP-ACA Orders, P.O. Box 1020, Sewickley, PA  15143-1020.

How are orders shipped?

Orders sent within the United States are normally shipped via standard ground traceable service when a physical shipping address has been provided. A physical (non-PO Box) shipping address is required since ground traceable service cannot be delivered to PO Boxes.

Orders sent to U.S. territories, PO Boxes and foreign countries normally are sent via U.S. Postal Service.

Can I get my order faster?

Yes. RUSH shipping services are also available upon request at an additional charge. RUSH orders may be shipped within the continental US via traceable Next Day and 2nd Day service.

RUSH orders placed by 12:30 PM Eastern Time on a business day will be processed and shipped no later than the end of the next business day. RUSH orders placed after 12:30 PM Eastern Time on a business day will be processed and shipped no later than the 2nd business day following receipt.

Please note 2-day and Overnight RUSH services are shipped and delivered on STANDARD BUSINESS DAYS ONLY (Monday through Friday, excluding holidays). Saturday Delivery is unavailable for rush services.

What are the shipping/handling (S/H) fees?

Shipping & Handling fees are based on desired shipping method, weight and distance. For a quote, please visit our website at www.peap-aca.org.

Can I track my order?

Yes. When you order online and after your order has shipped, you will receive an e-mail shipping confirmation that includes your order tracking number.  For orders placed via other methods, and if you provide your e-mail address, you will also receive the e-mail shipping confirmation with your order tracking number.  In addition, you may contact our PEAP-ACA Customer Service Center at 877-897-4784 for assistance.

What is your return policy?

Returns for all products in resalable condition are generally accepted up to 30 days from date of delivery for a full refund or credit, less shipping/handling.  You must include a copy of the invoice or packing slip and the reason for return.

Do I need authorization to return something?

No. Return authorization is not necessary.

Where do I send my return?

Send returns to PEAP-ACA Orders, 591 Avenue A, Leetsdale, PA  15056.  You must include a copy of the invoice or packing slip and the reason for return.  We suggest you ship the return via a traceable method (such as FedEx).  NAESP is not responsible for returns not received.

Still have questions about the Awards Programs or your order?

You may contact the PEAP-ACA Customer Service Center for assistance via e-mail at 
PEAP@stoneroosterinc.com or via telephone by calling 1-877-897-4784.